Privacy Policy

Aadhya Innovations Group Pvt Ltd ("Aadhya," "we," "us," or "our") collects information that you provide directly to us, information that is collected automatically when you interact with our website and digital services, and information that we receive from third-party sources in connection with our business operations.

Personal Information You Provide: When you contact us through our website, submit an enquiry form, subscribe to our newsletter, apply for a position, request a service demonstration, or otherwise communicate with us, we may collect your full name, email address, telephone number, company or organisation name, job title, mailing address, and the content of your message or enquiry. For customers of our e-bicycle, drone services, or Callsathi AI verticals, we may additionally collect billing information, service preferences, property or farm location details, and communication history related to service delivery.

Information Collected Automatically: When you visit our website, we automatically collect certain technical information including your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, referring website URL, pages visited on our website, time spent on each page, click patterns, scroll depth, and the date and time of your visit. This information is collected through cookies, web beacons, server logs, and similar tracking technologies as described in the Cookies and Tracking section below.

Information from Third-Party Sources: We may receive information about you from third-party sources including business data providers, marketing partners, social media platforms (when you interact with our social media content), and publicly available business registries. This information may include your professional profile, company information, and publicly available contact details. We use this information only in accordance with the purposes described in this Privacy Policy and in compliance with applicable data protection laws.

We use the information we collect for the following purposes, each of which we consider to be a legitimate and necessary basis for processing your data in the context of our business operations and our relationship with you.

Service Delivery and Communication: To respond to your enquiries, process service requests, fulfil orders, deliver our e-bicycle, drone agriculture, and Callsathi AI services, provide customer support, send service-related notifications, and communicate with you about your account or service usage. This includes scheduling service appointments, providing diagnostic reports, delivering spray operation summaries, and communicating platform updates.

Website Improvement and Analytics: To understand how visitors interact with our website, identify areas for improvement, optimise user experience, test new features, monitor website performance and security, and produce aggregate analytics that help us make informed decisions about content and functionality. All analytics processing is conducted using aggregate or anonymised data wherever possible.

Marketing and Communication: To send you information about our services, industry insights, newsletter content, event invitations, and other communications that we believe may be of interest to you based on your expressed preferences or your relationship with Aadhya. You may opt out of marketing communications at any time using the unsubscribe mechanism provided in each communication.

Legal Compliance and Business Operations: To comply with applicable laws, regulations, and legal processes; to protect the rights, property, and safety of Aadhya, our customers, and the public; to detect and prevent fraud, security incidents, and other harmful activities; and to support our legitimate business operations including financial reporting, internal auditing, and corporate governance.

Aadhya does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances, each of which is subject to appropriate contractual safeguards and data protection requirements.

Service Providers: We engage trusted third-party service providers to perform functions on our behalf, including website hosting, email delivery, analytics processing, customer relationship management, payment processing, and cloud infrastructure services. These providers are contractually obligated to use your information only for the purposes of providing services to Aadhya and are required to maintain appropriate security measures to protect your data.

Within the Aadhya Group: Your information may be shared between Aadhya Innovations Group and its operating verticals — the e-bicycle division, drone services division, and Callsathi AI — to the extent necessary to fulfil your service requests, provide integrated customer support, and ensure consistent service quality across the group. All internal data sharing is governed by the same privacy standards described in this policy.

Legal Requirements: We may disclose your information when we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, or legal processes; to respond to lawful requests from government authorities including law enforcement; to protect the rights, property, or safety of Aadhya, our customers, or the public; or to enforce our terms of service or other agreements.

Business Transfers: In the event of a merger, acquisition, reorganisation, sale of assets, or similar corporate transaction involving Aadhya, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

Our website uses cookies and similar tracking technologies to collect information about your browsing behaviour, preferences, and device characteristics. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies.

Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functionality such as page navigation, secure area access, and form submission. The website cannot function properly without these cookies, and they cannot be disabled.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, error messages encountered, and navigation patterns. We use this information to improve our website design and content. Analytics data is processed in aggregate form and does not identify individual users.

Functional Cookies: These cookies enable enhanced functionality and personalisation, such as remembering your preferences, language settings, and form inputs. They may be set by us or by third-party providers whose services we have integrated into our website.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect the functionality of our website. For more information about cookies and how to manage them, please visit your browser's help documentation.

Our website may contain links to third-party websites, services, and applications that are not operated by Aadhya. We provide these links for your convenience and information, but we do not endorse and are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

We integrate certain third-party services into our website and business operations, including analytics platforms, email marketing services, customer relationship management systems, cloud hosting providers, and payment processing services. These integrations are selected based on their security practices, data protection compliance, and alignment with our privacy standards. Each third-party service provider is subject to contractual obligations regarding the handling of data processed on our behalf.

Our Callsathi AI platform processes conversational data on behalf of our business customers. The privacy and security of this data is governed by separate data processing agreements between Aadhya and each Callsathi customer, which define the purposes, scope, and security requirements for data processing in the context of AI-powered customer engagement services.

Aadhya implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption of data in transit using TLS/SSL protocols, encryption of sensitive data at rest, access controls that limit data access to authorised personnel with a legitimate business need, regular security assessments and vulnerability testing, secure development practices for our digital products and services, employee training on data protection and security protocols, and incident response procedures designed to detect, contain, and remediate security incidents promptly.

While we take reasonable measures to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data, and we encourage you to take appropriate steps to protect your own information, including using strong passwords and keeping your contact information current so that we can reach you in the event of a security incident affecting your data.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant regulatory authorities in accordance with applicable data protection laws and within the timeframes prescribed by those laws.

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The specific retention period for your data depends on the nature of the information, the purposes for which it was collected, and our legal and regulatory obligations.

Contact and enquiry information is retained for the duration of our business relationship with you and for a reasonable period thereafter to address any follow-up questions or service needs. Newsletter subscription data is retained until you unsubscribe. Website analytics data is retained in aggregate form and is not linked to individual identities after the initial processing period. Employment application data is retained for the duration of the recruitment process and for a reasonable period thereafter in accordance with applicable employment laws.

When personal information is no longer needed for the purposes described in this policy, we will securely delete or anonymise it in accordance with our data retention procedures. Anonymised data that cannot be used to identify individuals may be retained indefinitely for statistical and analytical purposes.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information. We are committed to honouring these rights and will respond to all legitimate requests within the timeframes required by applicable law.

Right of Access: You have the right to request a copy of the personal information we hold about you, along with information about how we process it, the purposes of processing, and the categories of recipients with whom it has been shared.

Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. We will update your information promptly upon receiving a verified request.

Right to Erasure: You have the right to request deletion of your personal information, subject to certain legal exceptions such as compliance with legal obligations, establishment or defence of legal claims, and processing necessary for our legitimate interests.

Right to Restrict Processing: You have the right to request that we limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or when processing is unlawful but you prefer restriction over deletion.

Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. Upon receiving such an objection, we will cease processing your data for marketing purposes without undue delay.

To exercise any of these rights, please contact us at support@aadhyainnovationsgroup.com with a description of your request. We may need to verify your identity before processing your request, and we will respond within 30 days of receiving a verified request.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to Aadhya, please contact us at support@aadhyainnovationsgroup.com so that we can take appropriate action to remove the information and ensure compliance with applicable child protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes to this policy, we will notify you by posting the updated policy on our website with a revised "Last Updated" date, and where required by applicable law, we will provide additional notice through email or other appropriate communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after the posting of a revised Privacy Policy constitutes your acknowledgement of the changes, although we will seek your renewed consent where required by applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us using the following information.

Aadhya Innovations Group Pvt Ltd Hyderabad, Telangana, India Email: support@aadhyainnovationsgroup.com Phone: +91 40 4000 8080

We are committed to addressing your privacy concerns promptly and thoroughly. If you are not satisfied with our response to your enquiry or complaint, you may have the right to lodge a complaint with your local data protection supervisory authority.